Customer Service Professional
Be the calm, sharp first voice our product users and clients meet. Full-time, remote within Nigeria.
The role
Our products (Cognis Brain, MarketSage, SPOG, Migratio) serve businesses that expect answers fast. You will be the first line for their questions: resolving what you can, escalating what you cannot, and making sure nobody waits in silence. You will also support client teams during consulting engagements and help keep our documentation honest.
What you will do
- Answer product and client questions by email and chat, with a first response inside agreed service windows.
- Resolve common issues yourself and escalate technical ones to engineering with clear, complete context.
- Track every conversation to resolution. Nothing gets dropped.
- Turn repeated questions into documentation and FAQ improvements.
- Cover agreed hours across the time zones our clients work in, with a fair rota.
What you bring
- At least 2 years in customer service or support, ideally for software or technology products.
- Excellent written English: clear, warm, and precise under pressure.
- The instinct to actually solve problems rather than close tickets.
- Comfort learning technical products deeply enough to explain them simply.
- A reliable remote setup within Nigeria: power, internet, and a quiet space.
- A bonus, not a requirement: helpdesk tooling experience or a second language.
What we offer
- Competitive salary and fully remote work.
- Training on AI products from the team that builds them.
- A growth path into customer success, operations, or product roles.
- Small team, direct communication, no bureaucracy.
Applications are closed
We filled this position in September 2026, so we are no longer taking applications for it. Anything currently open is listed on our careers page.
If this is the work you want to be doing, send your CV and a short note about the work you are proudest of to info@cognis.group anyway. We keep strong applications on file and come back to them when a role opens.